Return policy

Start with your order

Use the order number and email from your Shopify checkout confirmation. Choose the items, the size purchased, quantity and reason for your request. For a size exchange, include the size you would like instead.

If the fit or purchase isn’t right

You can select “Too small”, “Too large”, “Not as pictured” or “Changed my mind” when submitting your request. A request is not a guaranteed refund or exchange: our team checks the purchase, selected items and eligibility before making a decision.

Damaged, faulty or wrong items

Select “Faulty or damaged” or “Wrong item received” and describe the issue in the notes. Keep your order confirmation and photos of the item and packaging available in case the team needs them to review the issue.

Review and next steps

After submission, you receive a request reference. If you submit while signed in, you can see your request and its review status in your account. Requests are reviewed manually; submission and approval do not automatically issue a refund, create a replacement order or book a collection.

If approved, the team must arrange the return and any refund or replacement separately. Wait for confirmed return instructions before sending anything back.